Last updated: 29 May 2026
At Siga Siga Collective (“we”, “us”, “our”), we move at the pace of the grove — but we still want your order to reach you safely and on time. This page explains how we ship our products and how returns and refunds work. By placing an order on sigasigacollective.com you agree to the terms below.
1. Where we ship
We currently ship within the Netherlands only. We are a small collective and add new destinations slowly and deliberately. If you would like to order from another country, please email us at [email protected] and we will let you know whether we can arrange delivery.
2. Order processing
Orders are prepared by hand. Because some items — such as our extra virgin olive oil — are bottled shortly before shipment to preserve freshness, please allow a short handling time before dispatch. We aim to prepare and hand over orders to our carrier within a few business days of receiving payment, and you will receive an email confirmation when your order has been dispatched.
3. Shipping costs & delivery times
Shipping costs are calculated automatically at checkout, based on your delivery address and the contents of your order. The total cost is always shown before you confirm and pay, so there are no surprises.
Estimated delivery times are shown at checkout and in your confirmation email. These are estimates only and may vary due to factors outside our control, such as carrier delays, customs, weather, or peak periods.
4. Tracking your order
Where tracking is available, we will include tracking details in your dispatch email so you can follow your parcel. If you have not received any update within a reasonable time after the estimated delivery window, please contact us.
5. Damaged, lost or incorrect items
We pack every order with care. If your order arrives damaged, incomplete, or incorrect, please contact us at [email protected] as soon as possible, and preferably within 7 days of delivery, including your order number and photos of the item and packaging. We will arrange a replacement, a refund, or another suitable solution at no extra cost to you. If a parcel appears lost in transit, contact us and we will work with the carrier to resolve it.
6. Your right to cancel (14-day right of withdrawal)
As a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason, in accordance with EU consumer protection law. The 14-day period starts on the day you (or someone you nominate) receive the goods. For orders with multiple items delivered separately, the period starts when you receive the last item.
To exercise this right, please notify us by email at [email protected] within the 14-day period, stating clearly that you wish to cancel your order. Simply returning the goods without notifying us first may not be sufficient. After notifying us, you then have a further 14 days to return the goods to us.
7. Exceptions to the right of withdrawal
By law, certain goods are excluded from the 14-day right of withdrawal. For our products this may include::
- Sealed food products, including extra virgin olive oil, where the product has been opened, unsealed, tampered with, or is no longer suitable for return for health, hygiene, or safety reasons.
- Sealed natural skincare and cosmetic products, where the protective seal has been opened after delivery.
- Personalised or custom-made items, made to your specific request or clearly personalised for you.
Unopened, sealed products in their original condition may still be returned within the withdrawal period.
8. Condition of returned goods
Please return items unused and in their original condition and packaging, with any tags attached. Our plant-dyed clothing and wool are natural products; slight variations in colour and texture are part of their character and are not considered defects. You are responsible for the goods until they reach us, so we recommend using a tracked return service. You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics.
9. Return shipping costs
Unless the return is due to our error, for example a faulty, damaged, or incorrect item, the cost of returning the goods is your responsibility. Please contact us before returning goods. We will provide the correct return address and return instructions.
10. Refunds
Once we receive and inspect your returned goods, we will process your refund within 14 days. Refunds are made using the same payment method you used for the order, unless agreed otherwise. We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them. If you return the full order under the right of withdrawal, we will refund the price of the goods and the standard delivery cost paid for the original delivery. Extra costs for express or special delivery options are not refunded.
11. Faulty goods & legal guarantee
Nothing in this policy affects your statutory rights as a consumer. If goods are faulty, not as described, or not fit for purpose, you are entitled to a remedy under applicable consumer law.
12. Contact us
For any questions about shipping, returns, or refunds, contact us at [email protected].
Siga Siga Collective — Legal business name: Siga Siga Collective L.P. Registered business address: Ilektra, Messinia, 24008, Greece. VAT / Tax no.: EL803032005. Dutch VAT no.: NL828314238B01, where applicable. Company / GEMI registration: 187823345000.